Privacy Policy

Introduction

Aurora Clinic is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use the Aurora Clinic website or the Aurora Clinic mobile application, which is designed exclusively for appointment booking and patient communication with Dr. Mainak Sen.

Applicability

This Privacy Policy applies to:

• The Aurora Clinic website
• The Aurora Clinic Android mobile application

By accessing or using our services, you agree to the practices described in this policy.

Information We Collect

We may collect the following information when you use our website or mobile application:

• Personal Information: Name, mobile number, email address, gender, guardian name (if provided).
• Profile Information: Profile photograph uploaded by the user (optional).
• Appointment Information: Appointment dates, booking details, visit history.
• Chat & Communication Data: Messages exchanged between the patient and the doctor for appointment-related purposes.
• Payment Information: Payment status and transaction reference numbers for appointment booking (no card, UPI, or bank details are stored).
• Usage & Technical Data: Device information, IP address, app usage logs, and basic analytics data.

How We Use Your Information

Your information is used strictly for clinic operations and service delivery, including:

• Creating and managing user accounts
• Booking and managing appointments
• Maintaining patient visit records
• Enabling patient–doctor communication
• Sending booking confirmations and reminders
• Processing appointment payments
• Improving app performance and security
• Meeting legal and regulatory obligations

Health & Medical Disclaimer

The Aurora Clinic app is intended only for appointment booking and clinic communication. It does not provide medical diagnosis, prescriptions, or treatment advice. Users must consult the doctor directly for medical decisions.

Payment Information

Appointment payments may be collected partially through secure third-party payment gateways. Aurora Clinic does not store any debit card, credit card, UPI, or banking credentials. Only payment status and transaction reference information is retained for record purposes.

Data Security

We implement reasonable administrative, technical, and organizational security measures to protect your personal and health-related data. Access to user data is limited to authorized personnel only.

Third-Party Services

We may use trusted third-party services for essential operations such as:

• Payment processing
• SMS, email, or notification delivery
• App performance monitoring

These service providers are obligated to protect your data and use it only for specified purposes.

Cookies & Analytics

Our website may use cookies to enhance functionality and analyze traffic. The mobile application may use analytics tools to monitor performance and improve user experience. No personal or medical data is used for advertising purposes.

Children’s Privacy

Our services are intended for individuals aged 18 years and above. Information for minors may only be provided by a parent or legal guardian.

Data Retention & Deletion

User data is retained only for as long as necessary to provide services or comply with legal requirements. Users may request account deletion and removal of personal data by contacting us at:

Email: support@auroraclinic.info

Requests will be processed within 7 working days, subject to legal obligations.

Your Rights

• Access and review your personal information
• Request correction of inaccurate data
• Request deletion of your account and personal data
• Understand how your data is used

Grievance & Support

Technical Support (App & Website):
Email: contact@aroloma.in
Phone: +91-9091787301

Medical / Appointment Support:
Email: support@auroraclinic.info
Phone: +91-7501460660

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page along with the updated date.

Last Updated: January 07, 2026